In this article in Communiqué, school psychologists Brittany Lewno-Dumdie, Lina Kitson, and Andrew Shanock say that psychological safety is the “engine for successful teams.” They define it as a collective belief that people “can raise concerns, test ideas, ask for help, and acknowledge mistakes without fear of embarrassment or punishment.” It should not be confused with “comfort, niceness, or low expectations,” they say. “Instead, it creates the interpersonal conditions that make honest discussion and learning possible while maintaining clear expectations and accountability.”
Lewno-Dumdie, Kitson, and Shanock describe eight ways that school leaders and psychologists can foster psychological safety:
- Make it an explicit priority. Quickly reviewing its importance at team meetings keeps it front of mind. “Even small leadership moves, such as thanking someone for raising a difficult concern or revisiting a conversation after tension arises, help communicate that participation is both safe and valued,” say the authors. “Over time, these repeated interactions help establish team norms that promote honest participation.”
- Encourage everyone to speak up. Meetings should not be dominated by the most-experienced and highest-ranking people in the room. Prompts like, What perspectives have we not heard yet? Is there anything someone is hesitant to say that we should consider before moving forward? open the door to wider participation, say the authors, and “communicate that thoughtful disagreement and additional perspectives are welcomed.”
- Establish norms for handling failure. Psychological safety is not about “eliminating accountability or pretending mistakes do not occur,” say Lewno-Dumdie, Kitson, and Shanock. Teams need to anticipate unsuccessful interventions and setbacks and think through how they will be handled, including open discussion and reflection (What worked? What didn’t work? What can we learn from this?) versus blame and punitive responses.
- Create space for new ideas. Problem-solving meetings should include brainstorming and be open to unfinished, unconventional ideas. “When leaders respond with curiosity, acknowledgment, and appreciation,” say the authors, “teams become more willing to share ideas, identify problems early, and collaboratively work toward solutions.”
- Embrace positive conflict. Educators will disagree about discipline practices, special education referrals, and interventions, and leaders need to accept and normalize differences of opinion and keep their colleagues from seeing them as evidence of disrespect, personal conflict, or disunity. Calmly rephrasing opinions and matter-of-fact summarizing of arguments helps focus on the issue rather than personal conflict.
- Recognize patterns of silence. There are many possible reasons an individual might not be participating in a meeting, and checking in with them can surface what’s going on: I notice you were quieter during part of the discussion. Was there anything you wanted to add or anything that felt difficult to bring up? “These small leadership moves,” say the authors, “communicate that participation is valued and that disagreement and uncertainty are acceptable parts of collaborative problem-solving.”
- Promote dialogue and feedback. Psychological safety is not about avoiding difficult conversations or structural barriers that are getting in the way of supporting teachers and students. Leaders need to acknowledge concerns, ask clarifying questions, and be willing to revisit decisions that aren’t working out.
- Celebrate wins. “Psychological safety is strengthened when teams intentionally recognize progress, collaboration, and shared success rather than focusing exclusively on problems or deficits,” say Lewno-Dumdie, Kitson, and Shanock. “Educators often work within high-pressure environments and rapidly move from one challenge to the next… Recognizing individual and team contributions may reinforce trust, strengthen morale, and increase willingness to continue engaging collaboratively.”